Privacy Policy

Chensox uses the information we collect solely for legitimate business purposes related to our operations as an industrial printing parts supplier. Specifically, we use your data to:

• Process and fulfill your product inquiries, quotation requests, and purchase orders.
• Provide after-sales support, technical advice, and respond to your questions about spare parts compatibility.
• Send transactional communications such as order confirmations, shipping updates, and invoices.
• Improve our website functionality, product listings, and overall service quality based on usage analytics.
• Comply with applicable legal obligations and protect the rights and safety of our business and customers.

We will not use your personal information for unsolicited marketing without your prior consent.

Chensox does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. The types of cookies we use include:

You may disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security measures include:

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords when communicating with us through digital platforms.

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Our general retention guidelines are:

• Customer and order records: Retained for a minimum of 7 years to comply with commercial and tax regulations.
• Inquiry and contact data: Retained for up to 3 years from the date of last contact, unless converted to an active customer relationship.
• Website analytics data: Aggregated and anonymised data may be retained indefinitely; identifiable data is deleted within 26 months.

When your data is no longer required, it will be securely deleted or anonymised.

Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us using the details in Section 11.

Our website may contain links to third-party websites, including logistics providers, payment processors, or industry resources. These external sites operate under their own privacy policies, and Chensox has no responsibility or liability for their content or data practices.

We encourage you to review the privacy policy of any third-party site you visit via a link on our website.

Chensox is headquartered in China and serves customers globally, including in the European Union, the United Kingdom, Southeast Asia, and beyond. As a result, your personal data may be transferred to, stored in, and processed in China or other countries outside your country of residence.

Where such transfers occur, we take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws, including the use of standard contractual clauses where required.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.